Mitie develops formal store detective qualifications

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Mitie Security is the first security provider to develop a formal store detective qualification.

Independently regulated and recognized by Ofqual, Level 3 certification is an A-Level and is designed to offer long-term career and development opportunities in the security sector.

After Mitie determined that there was no formal qualification for retail detectives, Mitie said it took the opportunity to invest in developing the training, which is the first of its kind. The qualification was developed using the knowledge of Mitie’s retail security experts in conjunction with the National Open College Network (NOCN), a leading regulated procurement organization.

The course content is designed to provide store detectives with the skills they need to perform their role, and includes five compulsory units including “Understanding Criminals and Evidence”, “Understanding the Legal Aspects of the Role of a Retail Detective” and “ Understand the Use of Self-Scan Shopping Systems in a Retail Environment ”. Each unit is then reviewed and discussed in weekly personal coaching and development sessions. In order to obtain the qualification, each colleague must successfully complete all five units, which include practical exams such as role-play scenarios and a supervised written exam.

With around 250 store detectives in store, Mitie will take at least 50 colleagues through the new training every year and support security officers who want to take the next step in their careers. Graduating colleagues then have the opportunity to gain further qualifications, such as training to become a Level 3 Security First Line Manager.

Jason Towse, Managing Director, Business Services, Mitie said: “We are proud to lead the way in our industry with the development of the UK’s first Store Detective qualification. We strive to offer our employees not just a job, but a long-term career full of development opportunities. The need for security guards during the pandemic was unprecedented, especially in retail. Through initiatives like these, we can attract the best talent for our industry. “

The first cohort of 10 colleagues started their training at the beginning of September and is expected to graduate by the end of October.


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